Frequently Asked Questions
Everything you need to know about shopping with BOA, from shipping to style advice.
How long will it take for my BOA order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To start a return or exchange, please visit our online portal. Note that final sale items and intimate apparel are non-returnable for hygiene reasons.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
BOA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna for eligible orders.
How should I care for my BOA garments?
To maintain the longevity of our fabrics, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the inner seam label of every garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.